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Casinolo Casino: Clear the check and withdraw whenever you choose

Every licensed casino must identify its players under anti-money-laundering rules, and ours takes up to 56 hours from the moment your documents arrive.

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Quick summary

What does the check actually involve?

Most players worry the check will drag on for days or demand documents they do not have.

Reviewing company

Casinolo Casino N.V.

Licence held

Gaming Control Board Curaçao, OGL/2013/1738/052

Review time

56 hours

Deadline

Before the first withdrawal

Verification email

[email protected]

Minimum age

18+

Passing first time

Are all four corners visible?

Photograph the whole photo ID against a flat surface in daylight, letting all four corners show. Glare across the photo or a finger over the date is the usual reason a copy comes back.

One clear address copy

Send a proof of address dated within recent months, with your name and full address legible. A bank statement or utility bill works; a screenshot from an app usually does not.

How much of the card do they need?

Cover the middle digits of the card number before you photograph it, leaving the first six and last four visible. We only need to see the card and your name on it.

Check the inbox twice

Watch your inbox and the verification address for a reply; most files close well inside the 56 hours. Answer any query the same day to keep the file moving.

Document list

The file at the end of the upload

Each paper below settles one question the licence requires us to answer about you.

Document

Confirms

Must show

Photo ID

Who you are

Full face, corners, readable dates

Proof of address

Where you live

Name, address, recent issue date

Payment card image

Your card, your account

Card front, name, digits hidden

Photo ID

The same person holds it

Your face beside the document

At the payout desk

Larger sums, earlier check

Moving an unusual sum in or out pulls the file forward, because the licence ties larger movements to a proven identity and the paperwork is requested before anything clears.

Date of birth on the licence

Confirming you are 18+ happens at sign-up or at the first deposit, and staff read the date on the photo ID rather than taking a tick box on trust.

Payout held until the file closes

Any payout is processed only once identity, address and card images sit in the file, so the earliest request lands the moment you ask for the first one.

Proof of where it came from

Tracing the money behind a deposit

Under the Gaming Control Board Curaçao licence OGL/2013/1738/052 held by Casinolo Casino N.V., staff must know where gambling money originates. Expect this as routine housekeeping against money laundering, never as an accusation aimed at you.

Keep whichever of these fits your situation, ready to send in one go.

Recent payslips or an employer letter
Bank statements for the last months
A tax notice or income summary
Sale or contract papers for an asset
A pension or benefit statement

Retake guide

Common refusals and quick repairs

This block settles what to change before you send the same paper again.

Details that do not match

Details on the paper that differ from your account details are refused, because staff cannot link the file to one person. Align the name on your account with the ID; Send proof of any name change

Your photo, too dark to read

Edges cut off, glare or soft focus hide the security features staff must read, so the image cannot stand as proof. Lay the paper flat in daylight; Photograph all four corners

A fresher address paper

Address papers older than the household's current situation lose value, so a recent bill or notice is asked for instead. Pick a letter dated in the last months; Send the page showing your address

Expired identity paper

A lapsed passport or licence no longer proves who you are today, so staff cannot accept it even with a clear scan. Send the newer document instead; Check the expiry date before sending

Quick answers

Short answers on identity documents

01When will Casinolo Casino ask me for documents?+

Expect the request at the latest before your first withdrawal, and it can come earlier, at registration or your first deposit. The license requires a confirmed identity before money leaves the account. Keep the file ready so a payout never waits on paperwork.

02How long does verification take once I upload everything?+

Allow up to 56 hours from the moment a complete file reaches the team. Most delays trace back to one blurry photo rather than to queue size. Check for a reply from [email protected], including your spam folder.

03Can I send my documents from my phone instead of a scanner?+

Yes, a phone camera is fine as long as the whole document sits in frame and nothing is cut off. Shoot in daylight, hold steady and avoid shadows across the text. Skip screenshots and filters, since edited images are rejected.

04Are my identity documents safe with you?+

Yes, everything travels over 256-bit TLS and is handled only by the verification team. The files serve one purpose, confirming who you are for the license. Ask [email protected] if you want details on how the records are handled.

05Will I need to send the same documents again later?+

Usually not, because a cleared file stays on record for your account. We may ask for a fresh copy if a document expires or your details change. Watch for an email from [email protected] before your next payout.

06What happens if my name has changed since the ID was issued?+

Send the current ID together with the document that proves the change, such as a marriage or change-of-name certificate. Both have to match the name on the account. Message [email protected] first so the team expects the extra page.

Cleared for payouts

A cleared account and a free hand

A verified account clears the licence requirement once, so later withdrawals go to the payout queue without the wait.

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